First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers.
Bachelor's degree
Sales
First-Line Supervisors of Retail Sales Workers
Also called: Department Manager, Meat Department Manager, Shift Manager, Store Manager
- Typical education
- High school diploma
- 52% of workers surveyed
- Preparation needed
- Very Little to Some Preparation Needed
- Job Zone 2 of 5
- Programs in this directory
- 884
- that lead to this career
What first-line supervisors of retail sales workers do
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Typical tasks
- 1Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- 2Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- 3Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- 4Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- 5Instruct staff on how to handle difficult and complicated sales.
- 6Assign employees to specific duties.
- 7Keep records of purchases, sales, and requisitions.
- 8Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- 9Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- 10Review inventory and sales records to prepare reports for management and budget departments.
Key skills
- Active Listening3.9/5
- Service Orientation3.8/5
- Speaking3.8/5
- Coordination3.5/5
- Critical Thinking3.5/5
- Monitoring3.5/5
- Social Perceptiveness3.5/5
- Instructing3.2/5
Importance rated by workers in this career (1–5).
Knowledge areas
- Customer and Personal Service4.8/5
- Administration and Management4.5/5
- Sales and Marketing3.9/5
- English Language3.9/5
- Education and Training3.6/5
- Personnel and Human Resources3.3/5
Importance rated by workers in this career (1–5).
Technology used
- Microsoft Office software
- Adobe Acrobat
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Apple Safari
- Autodesk Revit
- Google Analytics
- Google Docs
- IBM SPSS Statistics
- Kronos Workforce Timekeeper
How to become one
- Education
- The most common level among workers surveyed is a high school diploma (52%). Usually requires a high school diploma or GED, though some occupations may not.
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- Training
- Ranges from a few days to one year of on-the-job training.
Where to study
Subjects that prepare for this career:
Showing 12 of 884 matching programs.
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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. We have modified some of this information; USDOL/ETA has not approved, endorsed or tested these modifications. Programs are linked with the CIP–SOC crosswalk from the U.S. Department of Education (NCES). Education levels and preparation describe the United States and may differ in other countries.