Social and Community Service Managers

What social and community service managers do

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Typical tasks

1. 1Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
2. 2Direct activities of professional and technical staff members and volunteers.
3. 3Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
4. 4Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
5. 5Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
6. 6Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
7. 7Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
8. 8Recruit, interview, and hire or sign up volunteers and staff.
9. 9Research and analyze member or community needs to determine program directions and goals.
10. 10Implement and evaluate staff, volunteer, or community training programs.

Technology used

• Microsoft Office software
• Microsoft Access
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Project
• Microsoft Word

How to become one

Education

The most common level among workers surveyed is a bachelor's degree (50%). Most of these occupations require a four-year bachelor's degree, but some do not.

Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Training

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.